Question 1

Do you accept OHIP patients?

Accepted Answer

Our doctor is no longer accepting OHIP patients, as his schedule is fully booked. Please visit another walk-in clinic or a clinic with available OHIP doctors.

Question 2

Can I book an appointment online?

Accepted Answer

Our online booking system is currently paused. You can book appointments through phone, WeChat, or WhatsApp.

Question 3

Do you offer walk-in services?

Accepted Answer

No. We are an appointment-based clinic and do not accept walk-ins.

Question 4

What services do you provide?

Accepted Answer

We provide:
General healthcare
Massage therapy
Dental cleaning
Immunizations (not including children’s vaccines)
Ultrasound (abdomen, pelvis, breast, thyroid)
Please see our Services menu for more details.

Question 5

Do you accept emergency patients?

Accepted Answer

No, we do not accept emergency patients. Please visit St. Joseph’s Hospital or another emergency care provider.

Question 6

Do you provide vaccines for children?

Accepted Answer

We do not provide children’s vaccines. For pediatric immunizations, please visit Medicentre (1375 Beaverbrook Ave, call 519-471-6686).

Question 7

What is your no-show/cancellation policy?

Accepted Answer

Cancellations or rescheduling are not accepted within 24 hours of your appointment. A $30 fee applies for late cancellations, reschedules, no-shows, or if you arrive more than 30 minutes late. To cancel or reschedule, please contact us by phone or message.

Question 8

Where are your clinic locations?

Accepted Answer

We currently have two locations, both with visitor parking:
1299 Oxford Street East, Unit 59E (Tel: 226-456-4898)
101-101 Cherry Hill Blvd (Tel: 226-456-6688)

Question 9

Can I get prescriptions or refills at your clinic?

Accepted Answer

Yes, our doctors can provide new prescriptions or refill existing ones, depending on your medical needs.

Question 10

What information do I need for my first visit?

Accepted Answer

Please provide:
Insurance company and insurance number
Full name and date of birth
Email and mailing address
Phone number

Question 11

Do you offer direct billing for insurance?

Accepted Answer

Yes, we offer direct billing with Alumo and MSH. Patients with OHIP or other private insurance will be charged at the time of service and can then submit for reimbursement.

Question 12

Do you accept international student insurance?

Accepted Answer

Yes, we accept most international student insurance plans. For details, please see our Insurance page.

Question 13

What languages do your staff speak?

Accepted Answer

Our staff can assist you in English, Chinese, and Punjabi.

Oxbury Medical

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